🕋 Umrah Frequently Asked Questions

📖 About Umrah

❓ What is Umrah?

Umrah is a pilgrimage to Mecca that can be performed at any time of the year. It is a Sunnah act and holds great spiritual significance in Islam. Unlike Hajj, which is mandatory and has specific dates, Umrah is optional and can be performed at one’s convenience.

❓ What rituals are performed during Umrah?

The main rituals include Tawaf (circling the Kaaba), Sa’i (walking between Safa and Marwah), and shaving or cutting the hair as completion.

❓ What should I wear during Umrah?

Men are required to wear the Ihram, which consists of two simple white, unstitched garments. They must remain in the state of Ihram and should not remove it until they have completed all the Umrah rituals.

Women should dress modestly in loose, comfortable clothing that covers the body, in accordance with Islamic guidelines.

❓ How long does it take to complete Umrah?

The rituals can usually be completed within three hours , depending on crowd levels and individual pace.

📌 Booking & Payment

❓ How do I book a package?

You can book by:

WhatsApp
Visiting our office
Submitting an enquiry online

❓ How much deposit is required?

A non-refundable deposit of $500 per person is required to confirm your slot. Full payment is typically required 2 months before departure.

❓ Are payments refundable?

Payments are generally non-refundable once bookings are confirmed, as flights and hotels are prepaid. Alternatives will be assisted where possible.

❓ How early should I book my Umrah package?

At least 2–3 months in advance, earlier for peak seasons like Ramadan or school holidays.

❓ How do I choose the right Umrah package?

Consider:

Budget
Duration
Hotel proximity
Included services
Reviews and reputation

❓ Can I postpone my Umrah if something happens?

We understand that unforeseen circumstances may arise. Postponement requests will be handled on a case-by-case basis, subject to airline and hotel policies. Additional charges may apply, and we will do our best to assist you with suitable alternatives.

❓ Is it safe to travel for Umrah in the current situation?

Travel conditions may change from time to time. We closely monitor the latest updates and advisories to ensure smooth arrangements for our pilgrims.

Makkah and Madinah continue to receive pilgrims, and we provide guidance and support throughout your journey.

👉 We recommend checking with our team for the latest updates before booking for peace of mind.

❓ What happens if there is a sudden war or escalation and I am unable to travel?

In the event of unforeseen circumstances such as war or sudden travel restrictions, the safety of our pilgrims remains our top priority.

If travel is affected:

We will closely monitor official advisories and airline updates
We will explore alternative arrangements such as postponement, rescheduling, or travel credits, where possible
Any changes will be subject to the policies of airlines, hotels, and service providers

As most travel components are prepaid and non-refundable, refunds cannot always be guaranteed. However, we will do our best to assist and work towards a fair solution for our pilgrims.

👉 Our team will keep you informed and guide you through the available options based on the situation.

✈️ Travel & Logistics

❓ What is included in the Umrah package?

Return airfare
Hotel in Makkah & Madinah
Transport
Visa processing
Guided Umrah & ziyarah
Meals (depending on package)

❓ Are flights and hotels confirmed?

They are subject to availability. Equivalent or better alternatives will be arranged if needed.

❓ What happens if there are flight changes?

We will inform you promptly and arrange suitable alternatives.

❓ How far are the hotels from the Haram?

Options range from:

Budget (walking/shuttle)
Premium (very close to Haram)

❓ What should I pack for Umrah?

Ihram, modest clothing, comfortable shoes, medication, and travel essentials.

❓ What currency should I bring?

Saudi Riyal is recommended. We can advise on exchange options.

❓ Can I extend my stay?

Yes, subject to availability and additional charges.

❓ Which airline do you usually use?

We typically arrange flights with reputable full-service airlines such as Emirates, Qatar Airways, Etihad, or other suitable carriers. The final airline selection depends on availability, schedule, and overall travel convenience for the group.

❓ Can I choose my seat or upgrade flights?

Yes, seat selection and flight upgrades may be arranged, subject to airline availability and additional charges. Our team will assist you with available options during booking.

❓ Will we have free time during the trip?

Yes, our itineraries are planned to include free and easy time, allowing you to perform additional ibadah, rest, or attend to personal activities at your own pace.

🕌 Religious Guidance

❓ Do you provide guidance during Umrah?

Yes, our team will guide you from departure until return, including step-by-step rituals.

❓ Will there be Umrah classes before departure?

Yes, we conduct pre-departure briefings.

❓ Can I perform multiple Umrah?

Yes, additional Umrah can be arranged via miqat locations like Masjid Aisha.

❓ What is DIY Umrah?

DIY Umrah allows flexible travel while we handle visa, flights, hotels, and logistics.

🧳 Facilities & Support

❓ Can children or elderly perform Umrah?

Yes, but their health and comfort should be considered. Special arrangements may be needed.

❓ Do you assist elderly pilgrims?

Yes, including:

Wheelchair arrangements
Additional support
Comfortable itineraries

❓ Do ladies need a mahram for their Umrah trip?

Regulations have changed in recent years. Currently, women are generally allowed to perform Umrah without a mahram, subject to the latest guidelines set by the Saudi authorities.

However, it is recommended that women travel in a safe and organized group for comfort and support. For those who prefer, travelling with a mahram or family member is still encouraged.

Our team will advise based on the latest requirements and ensure proper arrangements for all travellers.

❓ Can I travel alone or must I join a group?

You can either join a group or travel independently.

❓ Are there group leaders?

Yes, each group has facilitators and coordinators.

❓ Do you arrange meals?

Depends on package:

Some include meals
Others allow flexibility

❓ Is travel insurance included?

Medical insurance is included. Travel insurance is recommended.

❓ Will SIM cards be provided?

Optional — we can assist with getting your SIMCARD or there is WiFi in Hotels.

❓ Do you arrange ziyarah tours?

Yes, guided tours in Makkah & Madinah are included.

❓ Is tipping required?

Not compulsory but appreciated.

❓ What if I need medical assistance?

We will assist you in accessing nearby clinics or hospitals.

❓ What health precautions should I take?

Consult your doctor, stay hydrated, and prepare for weather conditions.

❓ What languages are your guides?

We have English, Malay, Tamil speaking guides.

❓ Can families stay in the same room?

Yes, we can arrange family room configurations based on your requirements, subject to hotel availability. Options such as triple or quad sharing are commonly available.

❓ What is the Haramain Train ?

The Haramain High-Speed Train is a fast and comfortable way to travel between Makkah and Madinah. It is offered as an optional upgrade instead of travelling by bus.

❓ What is the Haramain Train upgrade?

The Haramain High-Speed Train is a fast and comfortable way to travel between Makkah and Madinah. It is offered as an optional upgrade instead of travelling by bus.

The journey by train typically takes around 2 to 2.5 hours, while travelling by bus may take approximately 5 to 6 hours, depending on traffic conditions.

The train is ideal for pilgrims who prefer:

Faster travel time
Greater comfort
Reduced travel fatigue

❓What is Ta’if?

Ta’if is a beautiful city located about 1.5 to 2 hours from Makkah, situated in the mountains. It is known for its cooler climate, scenic landscapes, and historical significance.

What is the significance of visiting Ta’if?

Ta’if holds an important place in Islamic history. It is where the Prophet ﷺ travelled to invite people to Islam. Although he faced hardship there, it remains a place of reflection, patience, and spiritual lessons for Muslims.

❓ What is included in the Ta’if trip?

The Ta’if trip includes:

Comfortable transport to and from Ta’if
Visits to selected historical and scenic sites
Free time to explore local attractions and enjoy the surroundings
Arabic cuisine lunch as part of the experience

This trip offers a refreshing experience beyond Makkah, combining history, reflection, natural beauty, and local culture in a comfortable day journey.

❓ Can elderly pilgrims visit Ta’if?

Yes, elderly pilgrims can visit Ta’if. The trip is generally comfortable as it is conducted by vehicle with minimal walking required.

However, the journey involves road travel of approximately 1.5 to 2 hours each way through mountainous areas, so we recommend considering the individual’s comfort level and health condition before opting for this trip.

For elderly pilgrims:

Rest stops can be arranged
Light walking options are available
They may choose to relax during certain stops

👉 Our team will be happy to advise and make suitable arrangements to ensure a safe and comfortable experience.

❓ What are the different types of meal options available during the trip?

We offer a variety of meal arrangements to suit different preferences, including:

International buffet
Farest buffet
Indian bento sets

You may select your preferred meal option based on the package chosen.

❓ What is an International Buffet?

An international buffet offers a wide variety of dishes from different cuisines, including Arabic, Asian, and Western options. This provides flexibility and variety for travellers with different tastes.

❓ What is a Farest Buffet?

A Farest buffet typically features Indonesian-style cuisine, commonly arranged for Umrah group meals. It offers a selection of simple, flavourful dishes that are familiar and suitable for many travellers.

Meals usually include:

Rice or noodles
Chicken or meat dishes (such as ayam goreng, rendang, or curry)
Vegetables
Sambal and side dishes
Basic beverages

It is a practical and hearty meal option, widely preferred for group travel due to its variety, familiarity, and ease of service.

❓ Who may find the Farest Buffet less suitable?

While the Farest buffet is a practical and widely accepted option, it may not be suitable for everyone.

It may be less ideal for:

Travellers who prefer a wider variety of international or Western dishes
Those who are not accustomed to Indonesian-style cuisine
Individuals looking for premium dining experience or higher-end hotel buffet standards
Travellers with specific dietary requirements or strict meal preferences

👉 For greater variety and comfort, you may consider upgrading to an international buffet or Indian Bento sets.

❓ What is an Indian Bento Set?

An Indian bento set is a packed individual meal, usually consisting of:

Rice or biryani
Curry (chicken, mutton, or vegetarian)
Side dishes such as vegetables or dhal

This option is suitable for those who prefer familiar Indian-style meals served in a convenient portion.